Customer Success Advisory & Fractional Leadership

Founder-led or owner-managed B2B SaaS consulting businesses often benefit from having small to mid-sized Customer Success teams. These organizations are navigating growth, addressing churn risk, or managing internal change with a focus on effective Customer Success strategy and fractional leadership.

Our B2B SaaS consulting services include designing a comprehensive Customer Success strategy tailored to your needs. We also conduct reviews of CS operating models to ensure optimal performance. For organizations seeking flexible support, we offer fractional leadership in Customer Success, providing interim CS leadership when needed. Additionally, we provide coaching and support for senior CS leaders, along with executive sparring on key post-sales decisions to drive success.

Pragmatic, not theoretical, our approach to B2B SaaS consulting is focused on clarity and accountability. We ensure our strategies are embedded where necessary and always maintain a strong commercial awareness, particularly in developing effective Customer Success strategies. Our engagements are tailored to the organisation and its context, with options for fractional leadership to drive results.